Who are we:
Coco and Bamboo Ltd. is register according to the Commercial Law in the Agency of Registration in Bulgaria within registration number: 205550110 and it is located in Brestnik 4107; Bulgaria
str. Manastirski Pat 31 A.
We want to ensure all our users, partners, customers or visitor of our web page that we respect your personal data and therefore we apply the proper care of handling any personal data. This is done in accordance with provisions set out in the applicable privacy laws (including the General Data Protection Regulation).
To ensure your privacy we would like to introduce you to our values in collecting your information and the reasons why we are doing this.
We strongly recommend you read the below article as it sets the bases on which we collect and use your personal data when you buy our distributed products online, use our webpage, use our services or interact with us in any other way.
- PERSONAL DATA
We are always trying to limit the information we collect from you to the minim needed for the purpose of selling our products. The personal data we collect about you when you buy our Products or use our Services, include the following:
- Your contact details: Your name, postal address and other contact details, such as your telephone number and e-mail address, and any other contact details you provide to us including delivery address when you purchase our Products online.
- Your account data: when creating and completing your account at mycocoboo.com, we use your name, gender, contact details, birthday and other information you voluntarily provide to us, such as your additional interests and favorite categories or personal product advice.
- Your purchases online. To complete your online purchases via the official COCO & BAMBOO Ltd. Webshop or via other official social media-channels of COCO & BAMBOO Ltd., we use your name, gender, telephone number, contact details and all relevant information regarding your purchases, such as the amount and date of your purchases, the Product(s) or service you purchase, the device through which you make your purchases, payment method, payment status, bank account details, (employee) discount, voucher code used (if any), gift with purchases (if applicable), optional additional personal card or engraving data, delivery method and delivery address.
- Your data when using our COCO & BAMBOO Ltd. Perfume Diffuser device and app. If you make use of our COCO & BAMBOO Ltd. Perfume Diffuser App we record your name and email address. In order to be able to use the device in combination with the App, information in relation to the device is automatically collected, such as Wifi strength, battery percentage, cartridge fill, scent, installed version, fan-information, online/offline status. We also collect and use other personal data you voluntarily provide to us, such as room size, and room name.
- Your data when subscribing to our newsletter. To be able to provide you with the newsletter of COCO & BAMBOO Ltd.containing inspirational and commercial content, we use your email address and additional information if you add such to your profile, such as name, date of birth and favourite store. COCO & BAMBOO Ltd also sends out personalized newsletters, based on your personal preferences if you’ve provided us with those.
- Your communication data. Any data shared by you when communicating with us via email, online, telephone, social media or any other form, such as questions, requests or complaints.
- Your details regarding raffles, subscribe and win, lead generation campaigns, contests or sampling-activation. Any data shared by you when participating to a raffle, subscribe and win, lead generation campaign, contest or sampling-activation.
- Your ratings and reviews and feedback. The opinions, experiences, preferences and interests and Product- or event reviews that you publish on our websites or share with us online or through social media.
- PURPOSES OF USE PERSONAL DATA
The Personal Data we collect is exclusively used for the following purposes:
To be able to fulfil and manage your requests, inquiries, ask for essential information about products and services, participation in customer programs, provide customer services and support and our obligation to provide you with the Products you chose from us, etc.
For our legitimate commercial interests: We use your Personal Data as described above (both on aggregated and on individual basis) for the purpose of advertising our Products and Services, to contact you via e-mail, regular mail, social media or otherwise for direct marketing or other commercial purposes. We also use your Personal Data for analysing and improving the quality of our Products and Services, such as providing you with customer services and aftersales, and to understand you as a customer (customer optimalization). This enables us to assess what may interest you, to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising. In addition, based on your use of our Services and Products you purchased, we may target you with advertisement or other marketing materials that are customized to your personal preferences and experiences.
We may also use your Personal Data, for our other legitimate commercial interests such as to operate and expand our business activities; to develop and improve or modify our Products and Services; to generate aggregated statistics about the users of our Products and Services; to facilitate our business operations; to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of COCO & BAMBOO Ltd.’ assets or businesses, acquisition, bankruptcy, or similar event; or for other legitimate business purposes permitted by applicable law.
Children under the age of 16 cannot legally give their consent. Instead, consent of their parent or legal guardian needs to be provided.
You can withdraw your consent at any time (see the section Your rights below).
To comply with our legal obligations: Any Personal Data we collect may be used to comply with a legal obligation to which we are subject, such as supervisory bodies, fiscal authorities or investigation bodies.
- SOCIAL MEDIA
When you participate in various social media forums like Facebook, Twitter, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the COCO & BAMBOO Ltd. pages), certain personal data may be shared with COCO & BAMBOO Ltd. about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).
- SHARING YOUR PERSONAL DATA
We share your Personal Data with the following parties:
- Third Party suppliers. We engage third parties, from time to time, to help us providing us our Products and Services, including:
– Business partners, suppliers (such as IT service providers) and sub-contractors;
– Contact centers, to assist us on the Consumer Service-department;
– Advertising and media companies that carry out marketing and media activities on our behalf;
– Analytics and search engine providers that assist us in the improvement and optimisation of our website and apps, such as Google Analytics.
In providing their services, they will access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your Personal Data for their own (marketing) purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require such Third Party suppliers to adequately safeguard your Personal Data and only process it in accordance with our instructions.
- Corporate transaction. In addition, Personal Data may be disclosed as part of any merger, sale or transfer of COCO & BAMBOO Ltd.’ assets.
- Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law.
- With consent. We may also disclose information about you, including Personal Data to any other third party, where you have consented or requested that we do so, for example in case of a promotional campaign with another sponsor.
- INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
In most cases your Personal Data will be processed within the European Union. However, please be informed that COCO & BAMBOO Ltd. may transfer and process any Personal Data you provide to us to countries other than your country of residence. The laws of these countries may not provide the same level of protection to your Personal Data. COCO & BAMBOO Ltd. or Third Party suppliers we use will therefore seek to ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer, more in particular for Personal Data transferred to countries outside the European Economic Area. This means that we entered into legally necessary contracts with recipients of your data, including standard contractual clauses as approved by the European Commission or other supervisory authority where required.
You are entitled to receive a copy of any documentation showing the suitable safeguards that have been taken by making a request via email@example.com.
We will take reasonable steps to ensure that your Personal Data are properly secured using appropriate technical, physical, and organizational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss.
- DATA RETENTION
We retain your Personal Data for as long as required to satisfy the purpose for which they were collected and used (for example, for the time necessary for us to provide you with customer service, answer queries or resolve technical problems), unless a longer period is necessary for our legal obligations or to defend a legal claim.
- YOUR RIGHTS
Subject to the conditions set forth in the applicable law, you have the following rights with regard to our processing of your Personal Data:
- Right of access – You have the right to request confirmation if COCO & BAMBOO Ltd processes personal data about you, and if such is the case, access to the personal data and additional information. Upon request, we can also provide you with a copy of the personal data undergoing processing;
- Right to rectification – You have the right to request that COCO & BAMBOO Ltdcorrects, adjusts or completes your Personal Data if we have inaccurate or incomplete data relating to you. You can also correct, adjust or complete your personal data yourself by updating your profile. We also kindly request you to ensure that changes in personal circumstances (for example, change of address, bank account, etc.) are notified to COCO & BAMBOO Ltd so that we can ensure that your Personal Data is up-to-date. COCO & BAMBOO Ltd will take all reasonable steps to ensure that all Personal Data are correct;
- Right to withdraw consent – You have the right to revoke your consent for receiving marketing communications at any time, by following the instructions in any marketing communication or by filling in the form as set out below. If we use your Personal Data based on your consent for other reasons than marketing communication, you can revoke your consent by filling the form as set out below;
- Right to delete – You have the right to request deletion of any irrelevant Personal Data we hold about you when (i) the data is no longer necessary in relation to the purposes for which they are collected; (ii) you withdraw your consent and there is no other legal ground for processing; (iii) you object to the processing in case of direct marketing purposes, or – in any other case – there is no overriding legitimate ground for processing; (iv) we unlawfully processed your data. If you have such a request and all requirements are met, we shall make sure that COCO & BAMBOO Ltderases the data of which we are not under a legal obligation to retain;
- Right to restriction of data use – You have the right to restrict our use of your Personal Data where (i) you contest the accuracy of the Personal Data; (ii) the use is unlawful but you do not want us to erase the data; (iii) we no longer need the Personal Data for the relevant purposes, but you require them for the establishment, exercise or defence of legal claims; or (iv) you have objected to data use justified on our legitimate interests pending verification as to whether COCO & BAMBOO Ltdhas indeed compelling interests to continue the relevant data use;
- Right to data portability – to the extent that we use your Personal Data for the performance of an agreement with you, and that personal data is processed by automatic means, you have the right to receive all such Personal Data which you have provided to COCO & BAMBOO Ltdin a structured, commonly used and machine-readable format, and also to require us to transmit it to another data controller where this is technically feasible;
- Right to object – to the extent that we are relying on our legitimate interests to use your Personal Data, you have the right to object to such use, and we must stop such processing unless we can either demonstrate compelling legitimate grounds for the use that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims. You also have the right to object to profiling activities conducted by COCO & BAMBOO Ltd;
For further information regarding your rights, or to exercise any of your rights, please complete this contact form, and do the following.
- CHANGES TO THE POLICY